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Last Updated: Aug 13, 2010 - 3:48:31 PM |
Logging Support Calls
Logging Support Calls -
May 13, 2010 - 11:52:39 AM
At systems@work we pride ourselves on providing a highly efficient and responsive Support Service for our Clients and Partners.
This article provides some guidelines and advice on how you can contact us and the information we typically require to enable us to diagnose a problem.
Please Note: This article is intended for our Channel Partners and Clients supported directly by systems@work. If you are supported by one of our Channel Partners then please contact their Support Desk directly as this will ensure that your support call is logged and escalated in the most efficient manner.