Investigating Posting & Validation Errors

Introduction

Sometimes Administrators in expense@work, time@work or forms@work may find that forms or timesheets have a status of Before Validation or they may have received a message to say “Posting Deferred”. When this occurs the Administrator should log into the Maintenance Application and go to the Procedures Menu where they will see an option called Posting and Validation. When this option is selected they should see a list of all documents waiting to be posted. Clicking on the Post button will force the system to try and post all pending documents and an error will be displayed for any documents which cannot be posted.

Depending on the nature of the error, this should either be corrected or discussed with your service provider. Possible reasons for errors at the posting stage include:

  • Licence limit has been reached.
  • No Accounting Periods have been setup for transaction dates referenced in the Timesheet or Form.
  • Calculation Errors due to missing or incorrect data.

 

 

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